Clear, Fair &
Transparent Terms

Welcome to Sukoon Physiocare Therapy Centre ("Sukoon", "we", "our", "us") — Delhi's trusted physiotherapy clinic located at 123/B Rama Park Road, Veer Bazar, Near Munjal Property, Dowar More, Delhi – 110059.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Patient", "you", "your") and Sukoon Physiocare Centre governing your use of our physiotherapy services, home visit services, website (sukoonphysiocarecentre.site), and all communications with our clinic.

"Our goal is to heal you — and these terms exist to make that relationship clear, fair, and built on mutual trust. We never hide anything in the fine print." — Dr. Anil Mehta, Chief Physiotherapist & Founder

These Terms must be read alongside our Privacy Policy, which explains how we handle your personal and medical data.

In these Terms, the following words carry specific meanings:

Sukoon Physiocare Centre provides a comprehensive range of evidence-based physiotherapy services. All services are delivered by IAP-certified, experienced physiotherapy professionals.

All treatment plans are designed individually after a proper clinical assessment. We do not offer one-size-fits-all packages for medical conditions. Advertised services are indicative — your actual treatment plan may vary based on clinical assessment findings.

Appointments can be booked through the following channels. All bookings are subject to therapist availability and confirmation by our team.

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  Confirmation required: Appointments are only confirmed once you receive a verbal or written confirmation from our team. An unconfirmed request is not a booking.
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  Arrival time: Please arrive 10 minutes early for your first appointment to complete intake forms. Late arrivals may result in a shorter session without fee adjustment.
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  First consultation: All new patients begin with a free 15-minute consultation. This includes an initial assessment only and does not constitute full treatment.
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  Prescription / referral: While a doctor's referral is not mandatory, we strongly recommend bringing any relevant medical reports, X-rays, MRI scans, or discharge summaries to your first appointment.
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  Right to refuse: We reserve the right to decline treatment if we believe it is clinically inappropriate, if a patient poses a safety risk to staff, or if they have outstanding unpaid dues.

We understand that plans change — especially with health matters. Our cancellation policy is designed to be fair to patients while respecting our therapists' time and other patients waiting for appointments.

For session packages, cancelled sessions within notice period are credited back to your package. Sessions forfeited due to late cancellation or no-show are non-refundable but may be reassigned at management discretion in genuine emergencies.

We maintain a transparent, no-hidden-charges fee structure. All fees are discussed and agreed before treatment begins. We never add charges without your knowledge.

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  Payment timing: Single sessions are payable on the day of treatment before or immediately after your session. Outstanding dues must be cleared before the next appointment.
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  Fee changes: Session fees may be revised periodically. Changes will be communicated at least 15 days in advance. Existing active packages are honoured at the original price.
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  Package validity: Session packages have an expiry period (typically 3–6 months from date of purchase) specified at the time of purchase. Expired unused sessions are forfeited.
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  Additional charges: Home visit sessions include a travel surcharge based on distance from clinic. This is communicated before booking is confirmed.
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  GST: All fees are inclusive of applicable GST unless stated otherwise. GST invoice provided on request for insurance or employer reimbursement purposes.

We aim to provide outstanding value — but we also recognise that circumstances change. Our refund policy is straightforward and honest:

Effective physiotherapy is a partnership. Your active participation, honesty, and compliance are essential for a safe and successful recovery. By using our services, you agree to the following responsibilities:

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  Accurate health information: You must provide complete and accurate information about your medical history, current medications, allergies, recent surgeries, and any conditions that may affect treatment. Withholding relevant medical information that leads to harm absolves Sukoon of liability.
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  Informed consent: Before any treatment begins, you will be asked to provide informed consent. You have the right to ask questions, refuse specific treatments, and withdraw consent at any time.
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  Treatment compliance: Physiotherapy outcomes depend on following your prescribed home exercise programme, lifestyle recommendations, and attendance consistency. We are not liable for poor outcomes due to non-compliance.
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  Reporting changes: Immediately inform your therapist of any new symptoms, worsening of your condition, adverse reactions to treatment, or significant changes to your health between sessions.
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  Respect and conduct: Treat all Sukoon staff, therapists, and fellow patients with respect and dignity. Abusive, threatening, or inappropriate behaviour will result in immediate termination of services without refund.
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  Timely payments: Pay all applicable fees on time as per the agreed schedule. Delayed payments may affect appointment availability.
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  Age and authorisation: Patients under 18 must be accompanied by a parent or legal guardian who must provide consent and be present for or reachable during treatment.
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  Personal belongings: Sukoon Physiocare is not responsible for the loss or theft of any personal belongings, valuables, or devices brought to the clinic premises.

Our home visit physiotherapy service brings professional care to your doorstep across Delhi NCR. The following additional terms apply specifically to home visit sessions:

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  Safety right: Our therapists reserve the right to terminate a home visit session and depart if they deem the environment unsafe for any reason — no session fee is charged in this case.
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  Pets: All pets must be secured in a separate room during the session to ensure the therapist's safety and focus.
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  Cancellation: Home visit cancellations require 24-hour notice (stricter than clinic sessions) due to travel logistics. Late cancellations forfeit 50% of the session fee plus full travel charge.
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  Equipment: Our therapists carry portable equipment. Some advanced modalities (laser, ultrasound) may not be available for home visits — alternatives will be provided.

Physiotherapy is a distinct healthcare profession with a defined clinical scope. It is important that patients understand what we can and cannot provide:

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  If our assessment suggests you require medical care beyond physiotherapy, we will promptly refer you to an appropriate specialist — your wellbeing always comes first.
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  Temporary soreness or mild discomfort after certain physiotherapy treatments (e.g., dry needling, deep tissue massage) is normal and expected. Persistent or severe unexpected pain must be reported immediately.
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  We do not practice ayurveda, homeopathy, or unregistered alternative therapies. All our treatments are evidence-based and clinically validated.

Sukoon Physiocare Centre is fully committed to delivering safe, effective, evidence-based physiotherapy. However, the following limitations apply:

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  Inherent risk: All medical and therapeutic procedures carry an inherent degree of risk. By consenting to treatment, you acknowledge and accept these inherent risks, which will be explained to you before treatment begins.
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  Concealed information: Sukoon Physiocare is not liable for adverse events arising from a patient's failure to disclose complete, accurate medical history or current medications.
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  Non-compliance: We are not liable for poor treatment outcomes resulting from a patient's failure to follow prescribed exercise programmes, lifestyle advice, or return to activity guidelines.
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  Third-party products: If we recommend specific equipment, supports, or products, their performance is the responsibility of the manufacturer. We are not liable for product failures.
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  Website information: Health information published on our website is for general educational purposes only and does not constitute medical advice. Always consult a qualified professional for diagnosis and treatment.
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  Force majeure: We are not liable for service disruptions due to circumstances beyond our control — including natural disasters, power failures, government restrictions, or public health emergencies.

All content on the Sukoon Physiocare website and in our printed materials is our intellectual property and is protected under Indian copyright law:

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  "Sukoon Physiocare" name, logo, and associated branding are registered trademarks. Unauthorised use in any commercial or misleading context is strictly prohibited.
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  Clinical exercise programmes, treatment protocols, and patient education materials developed by our team are proprietary. Sharing them commercially without permission constitutes infringement.
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  Patient testimonials and reviews published by us are shared with the reviewer's explicit consent. They remain the property of the original author but are licensed to us for publication.
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  To request permission for any content use, contact us at info@sukoonphysiocarecentre.site with details of intended use.

Our website (sukoonphysiocarecentre.site) is provided to help patients learn about our services and book appointments. The following rules apply to all website users:

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  Use the website lawfully and in good faith
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  Do not attempt to hack, scrape, or disrupt the site
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  Do not submit false booking requests or spam forms
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  Website content is for information only, not medical advice
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  Do not reproduce our content without permission
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  External links are for convenience — we don't control them

We reserve the right to modify, suspend, or discontinue any part of our website at any time without notice. We are not liable for any inconvenience caused by temporary website unavailability.

We want to make quality physiotherapy financially accessible. We assist with insurance and offer EMI options — subject to the following terms:

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  Pre-authorisation: If your insurance requires pre-authorisation for physiotherapy, it is your responsibility to obtain this before commencing treatment. We will provide necessary supporting documents.
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  Claim disputes: Disputes between you and your insurer are to be resolved directly with the insurer. Sukoon Physiocare is not a party to your insurance contract and cannot intervene in claim rejections.
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  Payment remains your responsibility: If your insurance claim is rejected or partially approved, the remaining balance is payable by you within 7 working days of notification.
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  EMI defaults: Failure to maintain EMI payments may result in suspension of services until the account is brought current. We will always communicate before suspending care.

Sukoon Physiocare is committed to maintaining a safe, respectful, and professional environment for all patients and staff. We operate a strict zero-tolerance policy for the following:

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India. The following legal framework applies:

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  Internal resolution first: Before escalating to courts, patients must first attempt resolution through our Grievance Officer. We are committed to resolving all concerns fairly and promptly.
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  Consumer Forum: As a healthcare consumer, you have the right to approach the District Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.
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  Mediation: For disputes above a certain value, we are open to mediation as an alternative to litigation — a faster, less adversarial path to resolution.
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  Severability: If any provision of these Terms is found to be unenforceable by a court of law, the remaining provisions continue in full force and effect.

Sukoon Physiocare reserves the right to update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or clinical policies.

Your continued use of our services after any amendments constitutes your acceptance of the revised terms. If you object to any change, you may discontinue services and request any applicable refund under our refund policy. We archive all previous versions of these Terms — contact us if you need to review a prior version.

For any question about these Terms, a complaint about our services, or to exercise any right described herein, please contact us through any of the channels below. We respond to all queries within 48 hours.